Reference

bos138 Legal Rules For Your Account

bos138 Legal explains how account access, identity checks, wallet records and policy requests work before you enter the lobby.

Account termsData choicesLocal-law accessPolicy contact
bos138 bos138 Legal Rules For Your Account
POLICY HELP PATHS

Get Legal Help Without Guesswork

A clear contact route matters when a Legal question affects your account or wallet status.

Account access Use the account support path when Legal wording affects phone verification, sign-in status or…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment receipt through the cashier…
Policy changes Ask our support desk about a correction, access request or policy wording change.
DATA HANDLING DETAILS

Your Data Choices Inside bos138

We handle Legal requests through the account details already connected to your access path, rather than asking you to send unrelated personal data.

Account records

We use the account phone number and verification status to match a Legal request with the correct account. This reduces the chance that a policy change is applied to another person’s record.

Payment references

A DANA, OVO, GoPay or QRIS receipt may be checked when you ask about a wallet-related Legal issue. We focus on the reference needed to trace the account event.

Cookies

Cookies can retain your selected policy state between pages on a mobile browser or desktop. You can clear browser cookies, though doing so may require the Legal notice to be read again.

Security changes

Requests involving phone details, account access or wallet ownership may require verification before we act. This account step helps protect your records from an unapproved Legal change.

Retention questions

You can ask how long a specific account, verification or payment reference is retained. We will identify the applicable Legal wording and explain whether local requirements affect the period.

Correction requests

If your name, phone detail or policy record appears incorrect, contact support with the relevant account reference. We can review the requested change after confirming that you control the account.

What Legal Details Should You Check?

These Legal answers cover the questions we expect before account access: local eligibility, personal data, cookies, payment records and policy contact. Read them alongside the full notice, especially if you are deciding whether to open an account from Indonesia or asking us to change an existing record.

bos138 Legal covers account access, phone verification, data handling, cookies, payment references, policy changes and contact requests. Eligibility depends on local law, so check your location before opening an account.

Access depends on local law and your eligibility under the applicable conditions. We do not replace local advice; read the Legal notice and continue only where local law permits.

Phone verification helps us connect a Legal request with the account holder before access or account details change. It also helps protect wallet records linked to DANA, OVO, GoPay or QRIS.

Contact our account support path with your registered phone detail and the record you believe is wrong. After checking account control, we can route the correction under the applicable Legal wording.

Cookies may preserve your policy choice while you move between pages on a mobile browser or desktop. Clearing them can remove that choice, so you may need to read the Legal notice again.

Yes. Send the receipt reference through the cashier support path and identify the account phone detail. We use that information to locate the relevant payment event and answer the Legal request.

Use the policy contact route through your account support area and state whether you need access clarification, data correction or retention details. Include the relevant account reference so we can route it correctly.